RETURNS AND REFUNDS
Vilena Silks is unable to accept returns due to the intimate nature of the items we create. This is due to health and hygiene regulations. However, do get in touch if your order isn't exactly what you wanted and we will do our best to rectify this for you - our main goal is to make you're 100% happy with your order so we'll work hard to make sure this is achieved. Lines of communication are always open.
Please refer to the size guide carefully. We are always happy to help with sizing so please email us email@example.com with any questions.
In the unlikely occurrence of a parcel arriving in faulty condition please contact firstname.lastname@example.org within 2 weeks of receiving your order.
Vilena Silks will not offer exchanges, refunds or cancel orders due to change of mind, as each order is custom handmade to order. All sales are final.