top of page

RETURNS

RETURNS AND REFUNDS

Vilena Silks is unable to accept returns due to the intimate nature of the items we create. This is due to health and hygiene regulations.

We do not offer exchanges if you purchase the wrong size. Please refer to the size guide carefully. We are always happy to help with sizing so please email us vilena@vilenasilks.com with any questions.
 

In the unlikely occurrence of a parcel arriving in faulty condition please contact vilena@vilenasilks.com within 2 weeks of receiving your order.

Vilena Silks will not offer exchanges, refunds or cancel orders due to change of mind, as each order is custom handmade to order.  All sales are final.

Returns: FAQ
bottom of page