SHIPPING INFORMATION

Free standard shipping for all orders within Australia over $100aud and free shipping for international orders over $200aud

All pieces are carefully handmade to order so they may take a little longer to ship out than you were expecting. Please don't hesitate to get in touch if you're concerned or need your order by a deadline. I will be upfront with how long I think your order will take to fufill. Email me at vilena@vilenasilks.com

 

Shipping rates within Australia $AUD:

Standard parcel with Tracking $9.50

Express Post with Tracking $12

 

Free Shipping for orders within Australian over $100aud

Tracking included

 

All other countries $AUD:

International Pack & Track $19

International Standard with Signature $30 - Tracking and signature on delivery included

International Express $60 - Tracking and signature on delivery included

 

Free Shipping for International orders over $200aud

Tracking included

 

Lost or Missing Parcels

Vilena Silks will not take responsibility for missing parcels and will not replace anything that goes missing in the post. This is the responsibility of the postal service.
 

If you provide an incorrect delivery address at the checkout Vilena Silks is not responsible for locating the parcel and will not replace items sent to the wrong address if it was entered incorrectly at checkout.
 

Due to Covid there may be shipping delays. For all information relating to this please refer to the Aus Post website:

https://auspost.com.au/service-updates?src=track-comms-covid-delays
 

Vilena Silks will not offer refunds or cancel orders for change of mind. All sales are final

All garments and parcels are carefully wrapped and will include care instructions